This policy covers purchases on nakata.app, including credit packs (Pistachio / Sienna and related) and Nakata CLI monthly plans. Payments are processed by Dodo Payments as merchant of record.
Summary:
• Credits: delivered immediately → generally no refund after delivery (with the exceptions below).
• Nakata CLI subscriptions: you can cancel anytime; access continues until the end of the period you already paid for. We do not give partial refunds for unused days, except the cases below.
• We always fix failed delivery and duplicate charges.
1. Credit packs (images and studio tools)
When payment succeeds, credits are added to your balance right away and can be spent immediately. Completed credit purchases are therefore not refundable once credits have been delivered, except as listed in section 3.
Credits already spent on successful generations are not refunded.
If a single generation fails for a technical error on our side, the credits for that attempt are returned to your balance automatically where the product supports it.
Disliking a successful AI result is not a refund reason (AI output varies).
2. Nakata CLI subscriptions (Coding / Pro / Team)
These are digital software access plans billed monthly in USD.
After payment, you receive access (license / activation). That is delivery of a digital good.
Cancel anytime by emailing support@nakata.app (we cancel before the next renewal), or with the link in your receipt if it has one. Cancellation stops the next renewal. You keep access until the end of the current paid period.
No partial refunds for “I did not use all days this month,” except section 3.
If your free trial ended and you subscribed, the paid period starts according to the checkout and activation, not a second free period.
3. When we do refund
Failed delivery: you paid but credits were not added, or a Nakata CLI license/activation could not be issued because of a fault on our side (after a reasonable attempt to fix it, we refund).
Duplicate charge: charged twice for the same order → we refund the duplicate.
Unauthorized charge: contact us; we investigate with the payment provider.
Legal rights: if a mandatory consumer law in your country gives you a right that cannot be waived, that law applies.
4. When we do not refund
Change of mind after successful delivery of credits or license access.
Partial period remaining after you cancel a subscription (you keep access until period end instead).
Account banned for Terms violations (fraud, abuse, cracking, etc.).
Issues caused by your own AI provider key, local machine setup, or third-party outages outside our control (we will still try to help).
Eligible refunds go back to the original payment method, typically within 5–10 business days after approval. The payment provider may also offer support via your receipt email.